This is a report from a few years back now, but it still makes for interesting reading.
The two case studies discussed here—with Pietermaritzburg Agency for Community Social Action (PACSA) in South Africa, and Oxfam in Bangladesh—are part of the Empowering Community Voices project, which is supported by the Oxfam–Monash Partnership. The project is concerned with identifying how information and knowledge activities can result in community voices being more effectively presented and heard in an unimpeded and authentic way in international
development initiatives.