The Informationalisation of the Australian Community Sector

Rebecca French and Larry Stillman

Based on research in Australia, this article offers explanatory concepts about how welfare workers deal with contradictions between the rationalising ‘informationalisation’ of welfare system governance and the demands of people-centred welfare practice, or ‘technologies of care’. While the situation in Australia with respect to the relationship between government, funders and welfare workers may not be mirrored in other places, the concepts are relevant for the development of local research, insights and practice. Suggestions are also made for further action to bridge the gap between information systems design and welfare practice through the adoption of a dialogic and representational system for more effective interoperable design that reflects the needs of the major parties involved, including funders, designers and particularly welfare workers.

Keywords: Social-technical systems, data doubles, electronic children, bricolage, informationalisation, governmentality, electronic welfare work.

Social Policy & Society (2014)  doi:10.1017/S1474746414000098

Article, SPS 2014

Participatory Action Research & Inclusive Information and Knowledge Management for Empowerment

A ‘Note’ from ICTD ‘13 Proceedings of the Sixth International Conference on Information and Communications Technologies and Development: Notes – Volume 2 Pages 163-166
ACM New York, NY, USA ©2013 “Participatory Action Research & Inclusive Information and  Knowledge Management for Empowerment”

This Note discusses current and prospective research into understandings of Participatory Action Research (PAR) and its relationship to the development of inclusive and pluralistic forms of Information and Knowledge Management (IKM) in ICT4D/ICTD contexts through the Oxfam Australia-Monash University Partnership. It is intended that an innovative demonstration project to trial new ways of implementing  PAR & pluralistic  IKM will be  then be  undertaken with international development NGOs with an aim to more widespread adoption of these techniques.

Ictd-Cape Town 2013

Using Interviews Effectively in Community Informatics

This is a  paper from some years ago about techniques for good interviews. It’s basic, but I think there are some basic rules that need to be followed in the collection of interview data. Technology has moved on a bit. You can now use Livescribe for recording and notetaking, but Express Scribe is still a great tool.   But there is nothing like being a very careful observer to all that goes on, both verbally and non-verbally.

Stillman, L. (2007). Using interviews effectively in community informatics. Researching with Communities: Grounded perspectives on engaging communities in research A. Williamson and R. deSouza. Auckland, Muddy Creek: 371-383.PDF

Power, Communities, and Community Informatics: a meta-study

Arnold, M., & Stillman, L. (2013). Power, Communities, and Community Informatics: a meta-study. The Journal of Community Informatics, 12(1), (e-journal).

Be alert, but not alarmed. My name is missing from the body of the article, but not the abstract. It is an error that is being fixed. Just scroll down in the interim. joci 2013-Arnold-Stillman

Book review: Migration, diaspora, and information technology in global societies

Stillman, L. (2012). Review of Fortunati, L, Pertierra, R, & Vincent, J (2012). Migration, diaspora, and information technology in global societies. information, Communication & Society. (DOI:10.1080/1369118X.2013.763835)

Review