Adapting corporate modelling for community informatics

This is a pre-publication draft of :  Stillman, L., S. Kethers, et al. (2009). “Adapting corporate modelling for community informatics.” VINE: The Journal of Information and Knowledge Management Systems 39(3): 259 – 274.

To address the need for responsive methodologies to investigate how ICTs are used in non-business and non-corporate environments.


The article, based presents a case study on developing an IT strategic plan in a community organization using the process modelling and analysis methodology called ‘Co-MAP’.


Co-MAP as a methodology is significant in being a participatory,  responsive, and non-obtrusive tool to work with welfare workers in getting to articulate information, knowledge and technical issues for decision-making.

Research limitations/implications

The research provides a way of obtaining knowledge about structuring of social-technical relationships in a welfare organization through a sympathetic approach to its business and culture.

Practical implications (if applicable)

Co- MAP could be fruitfully used in other organizations, though whether this needs an external facilitator to carry out the process and manage the complex data analysis process is a moot point.

The significance of this case study is that it develops a model for adaptation of how to research and represent data, information, and knowledge flows within a social services organization, for which there are few other detailed case studies.

Key Words: case study, community-based organizations, community informatics, process modelling, structuration theory.

VINE Draft paper

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