Stillman, L., S. Kethers, R. French and D. Lombard (2008). Representing Practice Wisdom: Adapting Corporate Modelling for Better Welfare Practice. 10th Australian Conference for Knowledge Management & Intelligent Decision Support. Ballarat.
A revised and updated version has been published as Stillman, L., S. Kethers, R. French and D. Lombard (2009). “Adapting Corporate Modelling for Community Informatics.” [...]